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Return Policy

Last updated August 30, 2022


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely
satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more
information on our return policy.


RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and
unused condition, with all original tags and labels attached


RETURN PROCESS
To return an item, please email customer service at
to obtain a Return Merchandise Authorisation (RMA)
number. After receiving a MA number, place the item securely in its original packaging and include your proof of
purchase, then mail your return to the following address:


Symbio S comm
Attn: Returns
199 Avenue Albert
Bruxelles, Forest 1190
Belgium
Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable
method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least
seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has
been processed.


EXCEPTIONS
The following items cannot be returned:
Used Items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@symbio.network

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